General Complaints
The Site operator is committed to addressing any complaints or concerns that users or performers may have regarding the content on the Site. If you have a complaint about any content on the platform, please provide us with the following information:
- A detailed description of the complaint, including the specific content or issue;
- The URL or location of the content on the Site;
- Your contact information, including your name, address, telephone number, and email address;
- A statement explaining why you believe the content is inappropriate or violates our terms of use.
Upon receiving a complaint, the Site operator will review the content and take appropriate action within 5 working days. This may include removing or disabling access to the content, notifying the content provider, or taking other measures as deemed necessary.
Copyright Infringement and Takedown Policy
The Site operator respects the intellectual property rights of others and Users to do the same. In accordance with applicable copyright laws, including the European Union's Digital Copyright Act (DCA) and the United States' Digital Millennium Copyright Act (DMCA), the Site operator will respond expeditiously to claims of copyright infringement committed using the Site.
If you believe that any content on the platform infringes your copyright or the copyright of a third party, please provide us with the following information:
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
- Identification of the copyrighted work claimed to have been infringed; The information reasonably sufficient to permit the Site operator to locate the material;
- Your contact information, including your address, telephone number, and, if available, an email address;
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
Upon receiving a proper notice of alleged copyright infringement, the Site operator will:
- Remove or disable access to the infringing material within 5 working days;
- Notify the content provider, member, or user that it has removed or disabled access to the material;
- Repeat infringers will have their accounts terminated.
Appeal Policy
If you believe that your content was removed or disabled by mistake or misidentification, or if you disagree with any decision made by the Site operator regarding content moderation, you may submit an appeal. To do so, please provide us with the following information:
- A detailed description of the reason for your appeal;
- The URL or location of the content on the Site;
- Your contact information, including your name, address, telephone number, and email address;
- Any additional information or evidence supporting your appeal.
Upon receiving an appeal, the Site operator will review the decision and respond within 5 working days. If there is a disagreement regarding the appeal, we will allow the disagreement to be resolved by a neutral body.
Contact Information
Please send all complaints, notices of alleged copyright infringement, and appeals to our email address: support@online-companions.com. When sending your email, please use one of the following subjects to help us process your request efficiently:
- Complaint
- Copyright Infringement
- Appeal